The Elders Have A Professional Tourism Advisory Group

By Ding Xiaojue

Recently, in the "Cultivation · Space" day-care center of the North Bund Sub-district, a foreign girl with blonde hair and blue eyes talks to the elders with the help of translation and gesture. This German girl named Andrea is the director of the marketing and sales department of Hyatt on the Bund, Shanghai. In 2019, she was employed as the shift manager of North Bund Sub-district Citizen Post Station. This time, she became a "Sunflower" volunteer of the "Sunshine Tour of Post Station" project.

According to the development plan of the North Bund, the North Bund Sub-district will be built into a top central activity area with the ability of global resource allocation and international competitiveness, which can provide high-quality life and supporting services for more international innovative talents. It means that platforms such as the citizen post station will be upgraded to become an international, breakthrough and composite service platform for the public. The improvement of the community governance and public service facilities also make the community pension service face transformation. In order to better meet the needs of elderly people who pursue high-quality life and improve the service quality, the 1st travel volunteer project "Sunshine Tour of Post Station" was launched in the North Bund Sub-district in the recent days.

Group Service Makes the Project More Professional and Safer

What kind of service do the elderly who pursue high quality life need? The community pension team has come up with local methods: interviews, questionnaires, and even bringing work into life. The professional pension consultant of the North Bund Sub-district provides clues: now the elderly are gradually becoming the main body of the tourism market. Although they have certain savings, they lack the common sense and the ability to travel; they are not able to make travel arrangements, and do not understand the local culture and customs, have difficulties in language communication, and have a weak sense of security.

As sons or daughters are busy with their work, they have no time to take the elderly to travel or make plans for them. They often suggest that the elderly should apply for group tour projects. However, there are many pitfalls and drawbacks for travel groups. As a travel volunteer service project, the "Sunshine Tour of Post Station" has gathered a group of "Sunflower" volunteers in the community. Among these volunteers, there are corporate executives who are familiar with the hotel market and foreign customs, professional tourism practitioners, law enforcement personnel from the Market Supervision Office of the North Bund, and professional doctors sent by the Community Health Service Center of the North Bund. They can not only provide travel suggestions for senior citizens who pursue high-quality life, but also offer convenient family service projects for senior executives of key enterprises in the area.

The "Ordering" Service Meets Diverse Needs

This year, many enterprises in the area were severely damaged by the epidemic. After the epidemic prevention and control became normalized, in order to help the enterprises get back on normal track as soon as possible, the staffs of the citizen post station formulated the project-based menu for brand activities, and realized the package and delivery of the enterprises’ orders, which gained popularity from them.

The mode of "ordering" service can also be used in the volunteer project of the "Sunshine Tour of Post Station ". Hyatt on the Bund, Shanghai has always been an enthusiastic participant in community public welfare activities. This time, the enterprise sent out an ace - the beauty executive, Andrea. With her warm smile, she gained popularity from the old people. In addition to introducing the hotel's background culture, the Western food etiquette, and hotel instructions, Andrea also timely disclosed afternoon tea discount of the hotel to them. All the old people said that they would try the five-star hotel nearby.

"Dr. Liu, what should I pay attention to for going to Tibet?" "Will I might have altitude sickness when traveling to Daocheng Yading?" “When the elderly travel, they and their families are most worried about physical factors. You must consider your physical conditions!” The elderly have written down professional advices and safety tips from Dr. Liu at the North Bund Sub-district Community Health Service Center. Mr. Zhao, who has over 20-year experience in the tourism industry, has prepared a large number of travel strategies and photography sites for everyone. He has customized tourism plans according to the elderly’s needs, which gained high popularity among the elders. The Market Supervision Office of the North Bund has reminded the elderly of some tourism risks.

Intelligent Service Upgrades Pension Experience

At present, the North Bund Sub-district is actively building a golden three-dimensional pension service system, fully taking advantage of its "5G" technology, and applying more and more intelligent technologies to the elderly service. The Internet of things and the intelligent equipments can combine the traditional family pension and institutional pension to provide all-day and more convenient services for the elderly.

"Cultivation · Space" is to promote the relevant pilot service of intelligent home care, monitoring and rescue to thousands of households in the community in the "wisdom + pension" mode, and further expand the one-stop aging services such as intelligent interactive companion, elderly mutual-assistance time bank and community smart life. Compared with the defects of traditional community elderly-care equipment, the lack of personalized and professional service abilities and the shortage of elderly-care institutions, the comprehensively built three-dimensional wisdom service system for the elderly, which is based on the combination of artificial intelligence and humanistic care, will better benefit the elderly in the community.