Recently, the demand for 120 first-aid resources has increased rapidly. The reporter learned from the Hongkou District Urban Transport Center that in order to ensure the orderly transfer of non-emergency patients for medical treatment, Hongkou has set up a hotline reception and coordination team, which is responsible for allocating non-emergency transport vehicles for non-emergency patients in Hongkou, and is online 24 hours a day, trying to smooth the passage of medical treatment for citizens.
At 10:55, an old man living in West Tianbao Road called 120 medical emergency number and told himself that he had a fever for many days and needed to be sent to the hospital.
At that time, the waiting time of 120 vehicles at the municipal level was long. In order to treat the old man in time, the district-level transfer mechanism was immediately started. The district urban transport center hotline reception coordination team learned that the old man lives alone and has clear awareness at present. After obtaining the consent of the old man, the hotline reception coordination team immediately transferred the relevant information to the street where the old man lived and handled it through the "non-emergency" transfer special vehicle. At 11:28, the old man was sent to Yueyang Hospital for treatment.
It is learnt that the district urban transport center has implemented a 24-hour on-duty mechanism for seven days. After the citizens call the 120 emergency call, the municipal emergency center will transfer the demand for non-emergency vehicles to the Hongkou District Urban Transport Center according to the actual situation. After the district urban transport center receives the demand of the citizens at the first time 24 hours a day, it will promptly assist the relevant departments to contact the streets to ensure that the rescue personnel arrive at the scene in a timely and smooth manner for assistance.
In fact, the district urban transport center hotline reception and coordination team is also facing the problem of personnel tension. There is only one staff member is involved in the work at the lowest point on the same day.
"However, depending on the perfect urban transport system structure, even if there is only one person on duty, we can still guarantee the disposal of 120 non-emergency transfers," said the relevant person in charge of the district urban transport center.
Since the establishment of the District Urban Transport Center Hotline Reception Coordination Team, 551 non-emergency transfers have been assisted.