Positive Transformation of Public Service Station in North Bund Sub-district

Photo by Qian Chao

By Qian Chao

A few days ago, white-collar Mrs. Chen, who had just had his lunch in the Baiguan Street Community Canteen, returned to the Science and Technology Finance Building across the street, and found that the lobby was very busy. It turned out that the public service station of North Bund Sub-district started the "culture delivery" and delivered a series of convenient services to white-collars.

It is reported that this kind of activity has been held for five times by the public service station of North Bund Sub-district this year. Especially after the regular epidemic prevention and control, the public service station of North Bund Sub-district adapts to the new situation and distributes the activities originally concentrated in the public service station to extension points, covering enterprises, office buildings and parks, in the "cultural delivery" service mode.

The service contents are rich, including basic manicure, professional eyebrow repair, essential oil physiotherapy and other personal care services for white-collar women, as well as TCM consultation, blood pressure measurement, shoulder and neck massage and other health care services for health-care holics. White collar Mrs. Chen engaged in the blockchain field is usually busy. It is common for her to work overtime until 22:00 every day. On that day, a doctor of traditional Chinese medicine from Leiyunshang examined her pulse. She said, "I'm too busy. The service mode can reduce the time cost, which is very thoughtful."

Ding Xiaojue, the person in charge of the public service station, said that the order-and-delivery service mode of this year's "culture delivery" strengthened the relationship between the service station and community enterprises and office buildings. In the early stage of the activity, the public service station sponsored a full market survey. On the basis of the questionnaire, it effectively understood the needs of white-collars, and provided targeted services in a mode of ordering, which improved the service quality and expanded the service scope.